Terms of Service | DetailSlate

1. Acceptance of these terms

By creating a DetailSlate business or client profile, booking through the Service, or otherwise using the Service, you agree to these Terms of Service. DetailSlate L.L.C. ("Company," "we," "us," or "our") operates the DetailSlate service; "you" refers to the person or business using it.

Creating login credentials does not by itself create a DetailSlate business or client profile. Profile setup and access to account features require acceptance of these Terms and acknowledgment of the DetailSlate Privacy Policy.

If you do not agree to these Terms, do not complete profile setup, book, or otherwise use the Service.

2. What DetailSlate provides

DetailSlate operates as a marketplace and technology platform for appointment-based service businesses and their clients. Clients and businesses can browse and compare service providers, while businesses use DetailSlate to manage services, availability, locations, customer records, bookings, job photos, communications, customer payments, payouts, referral rewards, resource-usage reporting, and optional integrations such as Google Calendar.

DetailSlate is not itself the service provider for any business listed on the marketplace. We are not a party to the agreement between a business and its customer, and we do not guarantee that a booking, service, customer, or payment will be completed.

3. Customer terms and acknowledgments

This section applies to customers who create a client account, book as a guest, book while signed in, or pay through DetailSlate for a service business. Your service relationship is with the business, not DetailSlate. The business sets its services, prices, availability, cancellation rules, and other service policies.

DetailSlate provides discovery, booking, record, communication, and payment technology. We do not perform, supervise, or guarantee the quality or safety of any service. Questions about a service, booking, cancellation, refund, or result must be resolved with the business.

A business may require a security deposit to confirm a booking. Unless applicable law requires otherwise, DetailSlate’s booking flow states that a successfully paid security deposit becomes non-refundable 15 minutes after payment confirmation, except that Section 5E requires a full refund when the business cancels the booking. Customer cancellations and no-shows are handled under the business's disclosed policy and applicable law. The platform fee is retained by DetailSlate, while any card-processing fee is calculated on the full charge, including the principal, any tip, and the platform fee, and paid to Stripe. Both fees are shown before payment.

You may pay a remaining balance through DetailSlate when the business offers that option, subject to the fees shown at checkout, or pay the business directly if the business offers that choice.

You must provide accurate contact and, when requested, vehicle information. You must be at least 18 years old to create a client account or book independently; a minor may only be booked by a parent or guardian using their own account.

DetailSlate may send transactional booking confirmations, reminders, receipts, cancellation or rescheduling notices, and other appointment-related service messages. We send transactional SMS through Twilio only when you have expressly enabled text notifications for the relevant business in the customer notification preferences available in the Service. A phone number or a choice of contact method by itself is not SMS consent. Transactional texts are not marketing, and consent to SMS is not a condition of purchasing a service. Message frequency varies with appointment activity; message and data rates may apply. Reply HELP for help or contact support@detailslate.com. Reply STOP to opt out of text messages from the sending number. SMS and email preferences are independent: opting out of texts does not stop email notifications, and opting out of email does not stop texts you separately enabled. Text messages are delivered using the Twilio sender number configured for DetailSlate notifications; that number may be shared across businesses and may not be owned by the selected business. Transactional email may be sent through Resend from no-reply@detailslate.com. Promotional or announcement email or text messages, when available, require separate channel-specific marketing consent and include an unsubscribe link or STOP instructions.

DetailSlate may share the contact, booking, and relevant client-record information you provide with the business you choose so it can provide the service. The DetailSlate Privacy Policy explains these practices.

3A. Reliance on reminders and notifications

DetailSlate may send appointment reminders and other notifications as a convenience, but delivery is not guaranteed. Email or text delivery can fail or be delayed due to factors outside our control, including carrier filtering, incorrect contact information, or provider outages. You are responsible for tracking your own appointments and should not rely solely on a reminder notification.

DetailSlate is not liable for a missed appointment, late cancellation fee, or other consequence resulting from a reminder that was not delivered or was delivered late.

4. Eligibility and your account

You must be at least 18 years old and legally able to enter into these Terms. You are responsible for providing accurate information, protecting your login credentials, and all activity under your account.

A business account may be used only for the business it represents. You are responsible for ensuring that your staff and contractors use the account lawfully and follow these Terms.

4A. Account transfer and business ownership changes

A business account is not transferable to a new owner or operator without DetailSlate's prior written consent. If a business is sold, merges with another business, or changes ownership, the current account holder must notify DetailSlate before access is transferred.

DetailSlate may require verification of the new owner's identity and authority before permitting a transfer, and may decline a transfer request at its discretion. Until a transfer is completed and confirmed by DetailSlate, the original account holder remains responsible for the account.

5. Fees and billing

The DetailSlate business subscription renews monthly at the base-plan price shown before checkout. Each additional employee added to a business account is billed at the per-member price shown before checkout and in the account's billing settings.

Business access begins with the trial and price shown during signup. A subscription renews automatically at the applicable price until cancelled.

Businesses pay no DetailSlate platform fees on customer transactions. Businesses are responsible only for Stripe's processing fee on their own monthly DetailSlate subscription charge.

You may cancel your subscription at any time through your account's billing settings. Cancellation is scheduled for the end of your current billing period (no proration); you retain full paid access, and your bookings, customers, and records remain intact, through the end of that period. No automatic refund is issued for the remainder of a cancelled period. You may start a new subscription later.

If a subscription payment fails, your account enters a past-due grace period during which paid access continues while Stripe automatically retries the charge on its standard retry schedule; we will notify you at the contact information on file and prompt you to update your payment method or retry payment. Paid access, including your public booking page, is suspended only once Stripe reports that the subscription has reached a terminal state (such as unpaid or cancelled) after retries are exhausted. Your account is not deleted and your data is not lost during a grace period or after suspension for nonpayment.

DetailSlate may change subscription, add-on, or per-seat pricing at any time. A pricing change applies immediately to new signups and new add-on purchases made after the change. For a business with an existing active subscription or add-on at the time of a price change, the new price will not take effect until the later of (a) 30 days after DetailSlate provides notice of the change, or (b) the date any active redeem-code waiver or referral-program free billing cycle then covering that subscription or add-on ends. Notice will be provided through the Service, to the email address on the account, or both.

5A. Loyal Customer Price Lock

A business account earns a Loyal Customer Price Lock after maintaining 12 consecutive billing cycles as a paid business account. A billing cycle counts toward this total whether covered by a standard subscription payment or by a free monthly subscription milestone earned through the DetailSlate referral program. Free trial periods do not count toward the 12 consecutive cycles.

Once earned, the Loyal Customer Price Lock exempts the business account from future subscription price increases for as long as the account retains the badge. The lock applies to the business's base subscription and per-employee pricing at the rate in effect when the lock was earned.

A green badge appears next to the business name in the account overview once the Loyal Customer Price Lock is earned. This badge is visible only to the business account holder and is not visible to clients. Selecting the badge displays the label "Loyal Customer Price Lock."

DetailSlate reserves the right to manually award the Loyal Customer Price Lock at its discretion, including in cases where the badge is not awarded automatically due to a technical issue or other qualifying circumstances.

Loss of the Loyal Customer Price Lock. The Loyal Customer Price Lock is removed only if a business account misses a subscription payment and the subscription remains unpaid and unrenewed for 90 consecutive days. Short payment delays or lapses of less than 90 days do not affect the badge or the price lock.

5B. Referral program

DetailSlate may offer referral rewards to business accounts that refer other businesses to the platform, subject to terms DetailSlate may post or update from time to time. A business earns one free billing-cycle reward at 2 vested referrals, then another at every additional 4 vested referrals (6, 10, 14, and so on). Separately, a business earns a $100 account credit at every 20 vested referrals (20, 40, 60, and so on); both reward tracks run independently from the same cumulative referral count.

Free billing-cycle rewards apply to eligible DetailSlate subscription charges. Referral account credits may be withdrawn through the available payout process after any required Stripe verification. Rewards may be revoked if DetailSlate determines a referral was fraudulent, self-referred, or otherwise obtained in violation of these Terms.

DetailSlate may modify, suspend, or end the referral program at any time.

5C. AI ASSISTANT ADD-ONS

DetailSlate may offer optional AI-assisted features as separate add-ons to the core business subscription, including an AI chat assistant embeddable on a business's own website and, when available, an AI phone assistant that can answer calls and book appointments. Each AI add-on may be enabled or disabled independently and is billed in addition to the core subscription and any team-member seat fees. Add-on pricing, including any per-team-member-seat component, is shown in the Service before purchase and is subject to change under Section 5 above.

If a business enables automatic reload charges for an AI assistant add-on, that business authorizes DetailSlate to automatically charge its payment method on file each time its included usage allowance for that add-on is exhausted, at the price and quantity disclosed in the Service at the time auto-reload is enabled, up to any limit the business has configured or without limit if none is set, until the business disables this setting. A business may disable automatic reload charges at any time in its account settings.

5D. TEAM MEMBER SEATS AND PAYOUT ROUTING

A team-member seat added to a business account may only be used for a genuine employee or contractor of that business. Team-member seats may not be used to combine two or more unrelated businesses under a single DetailSlate account, and DetailSlate may treat such use as a violation of Section 9 (Acceptable Use). Each business has a single Stripe Connect account through DetailSlate. All customer payments for a business's bookings are paid out to that one account regardless of which team member performed the service — DetailSlate does not create separate payout accounts for individual team members or split a payment between them. Compensating team members for work performed (whether hourly, by commission, salary, or another arrangement) is solely the business's own responsibility, outside of DetailSlate.

5E. SECURITY DEPOSITS AND BUSINESS CANCELLATIONS

A business that requires a security deposit must disclose the deposit amount and the applicable cancellation and no-show policy for that service before the customer books. A customer cancellation or no-show is handled under the policy the business disclosed for the service, subject to applicable law.

If a business or its team member cancels a booking, DetailSlate automatically refunds the customer's full paid security deposit, regardless of the business's configured policy or how much time has passed since payment. The business may not keep the deposit for a booking it cancels.

DetailSlate records the selected cancellation reason, the business account and user who selected it, and the selection time. A business must accept this policy once before enabling security deposits. A service that already required a security deposit when this policy took effect may continue doing so; if the deposit is later disabled for that service, the business must accept this policy before enabling it again.

6. Payments, deposits, fees, and customer disputes

Payment processing, subscription billing, connected-account services, and payouts are provided by Stripe and are subject to Stripe’s terms and policies. Payments are processed securely by Stripe. DetailSlate does not store full payment-card information. Stripe may charge processing fees, require identity or business verification, delay or restrict funds, and control payout availability and timing.

A security deposit payment and a remaining-balance payment may include the applicable DetailSlate platform fee and Stripe card-processing fee. In most cases, the business chooses independently whether to absorb each fee or pass it through to the customer. Any passed-through amount is shown as its own itemized line before payment. A processing-fee passthrough is unavailable or subject to additional restrictions when the business's operating-state rule requires the business to absorb it; the business, not the customer, is responsible for configuring its lawful fee practice.

Security deposits are refundable for 15 minutes after successful payment confirmation. After that 15-minute period, a security deposit becomes non-refundable unless applicable law or the business's disclosed policy requires otherwise. Section 5E requires a full refund when the business cancels a booking, regardless of the refund window.

Payments and security deposits collected for a business’s bookings belong to that business, subject to DetailSlate fees shown in the Service, processor rules, reversals, refunds, disputes, reserves, and applicable law. The business is responsible for its prices, services, taxes, customer communications, and disputes. DetailSlate does not promise that a customer will pay, that funds will be immediately available, or that a disputed payment will be recovered.

A chargeback, reversal, or payment dispute filed by a customer is handled through Stripe's dispute process. The business is responsible for responding to disputes with any evidence Stripe requests and bears the financial consequence of a lost dispute, including the disputed amount and any dispute fee charged by Stripe.

Stripe may withhold funds or place a reserve on a connected account in response to dispute activity, fraud risk, or its own risk assessment; DetailSlate does not control and is not responsible for Stripe's reserve or withholding decisions.

6A. Gift Cards and Package Deals

Gift cards and bundle/package deals ("Stored Value Products") purchased through DetailSlate are issued by, and redeemable exclusively at, the individual business from which they were purchased. DetailSlate is a platform that facilitates the transaction and is not the issuer of any Stored Value Product.

DetailSlate is not responsible for a business's fulfillment of, or liability arising from, any Stored Value Product, including if a business ceases operations or its account is suspended or terminated. All Stored Value Product purchases are final and non-refundable. Stored Value Products do not expire.

Businesses are solely responsible for compliance with applicable state laws regarding unredeemed balances, including unclaimed-property or escheatment obligations. Redemption codes are bearer credentials; DetailSlate is not responsible for value lost because a purchaser or recipient fails to safeguard a code. The issuing business can resend a code to the contact information provided at purchase.

Stored Value Products can be purchased and redeemed without creating a DetailSlate account. Without an account, DetailSlate's ability to assist with purchase history, delivery, and recovery is limited to information voluntarily provided at purchase.

6B. Recurring memberships

If a business offers a recurring membership plan, membership fees are billed automatically on the interval the business sets (e.g. monthly) until cancelled.

A client may cancel a membership at any time; cancellation stops future billing but does not refund the current paid cycle, and access to the cycle's included credits or discount continues through the end of that cycle. Whether unused credits roll over or expire at the end of a cycle is set by the business and disclosed at signup.

Membership fees are non-refundable once a billing cycle has started, except as required by law or the business's own stated policy.

7. Customer and business data

You retain responsibility for the customer, appointment, photo, vehicle, pet, and other client-record information you enter into DetailSlate. You represent that you have the rights and permissions needed to collect, upload, and use that information and to allow DetailSlate to process it to provide the Service.

You must handle customer data lawfully, provide any notices required by law, and avoid entering information that is unnecessary for the booking or business purpose. We do not sell customer data. Our privacy practices are described in the DetailSlate Privacy Policy.

As between DetailSlate and a business, the business is the controller (or "business" under applicable state privacy law) of its own customer records, and DetailSlate acts as a service provider/processor that processes that data solely to provide the Service and on the business's instructions.

If DetailSlate experiences a security incident that compromises customer data, we will notify affected businesses without unreasonable delay and in any event within the timeframe required by applicable law, so the business can meet its own notification obligations to its customers.

You should export your business data before closing your account. Once an account is closed, you have 30 days to request an export of your business data before DetailSlate deletes or de-identifies it, except for records we are required to retain by law (such as payment, tax, and dispute records) or that are needed for security, backup, or fraud-prevention purposes as described in the Privacy Policy.

8. Digital Waivers & Intake Forms

You retain ownership of photos, documents, waivers, signatures, vehicle-profile materials, before-and-after photos, and other content you upload to DetailSlate, subject to any rights of other people or entities in that content. You grant DetailSlate a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, transmit, back up, and otherwise process that content only as needed to operate, secure, maintain, and provide the Service.

A business is responsible for obtaining all notices, permissions, releases, and other consent required from its customers or other people before uploading or using their photos, documents, waivers, signatures, vehicle information, or other personal content on DetailSlate.

Digital waivers and intake forms are an optional feature that a business may enable, including forms customized or assigned per individual service. The business is solely responsible for the content, legal sufficiency, accuracy, and enforceability of every waiver, disclaimer, or intake form it creates, customizes, or uploads, including any preset template. DetailSlate does not review, draft, or guarantee the legal validity of form content. Businesses should consult a licensed attorney before relying on any form, including a preset, for legal protection.

Category-based preset templates, including templates for Auto Detailing, Hair & Barbering, Pet Grooming, and other service categories, are starting points provided for convenience only. They are not legal advice, and DetailSlate makes no representation that a preset is sufficient or appropriate for a particular business, service, customer, or jurisdiction.

To the fullest extent permitted by applicable law, signing through the digital signature feature is intended to have the same legal effect as a handwritten signature. Depending on the form and the information captured, a signature record may include a typed name, drawn signature, timestamp, and IP address. Electronic-signature laws, including the U.S. ESIGN Act and applicable state Uniform Electronic Transactions Act laws, may apply.

A business that uploads its own waiver or intake document is solely responsible for that document's accuracy, currency, permissions, and legal compliance. DetailSlate does not review or validate uploaded documents.

Signed forms, including attached photos and uploaded documents, are stored as part of the applicable booking record and are subject to DetailSlate's existing retention, export, restore, and privacy practices. Businesses are responsible for retaining signed forms for as long as required by the laws and record-keeping requirements applicable to their business and jurisdiction.

DetailSlate provides tools for collecting and storing acknowledgments and form materials, but does not guarantee that using this feature will protect a business from liability, disputes, claims, or other legal consequences. Businesses use the feature at their own risk and discretion.

9. Acceptable use

You may not use DetailSlate to break the law, misrepresent a business or service, harass or defraud a customer, violate another person’s privacy or intellectual-property rights, upload malicious code, interfere with the Service, bypass security controls, or access another account or business’s data.

You may not use DetailSlate to process unlawful transactions or provide services prohibited by applicable law or payment-processor rules.

10. Availability and changes

We work to keep DetailSlate available, but the Service is provided on an as-available basis and may be interrupted for maintenance, updates, provider outages, security events, or circumstances outside our control. Features and integrations may change or be discontinued.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED BY THE COMPANY “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR SUITABLE FOR YOUR PARTICULAR BUSINESS, OR THAT ANY BOOKING, PAYMENT, TRANSACTIONAL MESSAGE, OR DATA EXPORT WILL OCCUR WITHOUT DELAY OR ERROR.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST REVENUE, CUSTOMERS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY’S TOTAL LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO THE COMPANY DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Nothing in these Terms excludes liability that cannot legally be excluded.

13. Suspension and termination

You may stop using DetailSlate or cancel your subscription at any time. We may suspend or terminate access for nonpayment, a violation of these Terms, fraud, misuse, security risk, or conduct that could harm users or the Service. We will provide notice when reasonably possible.

Upon termination of a business account, existing customer bookings and records remain available for 30 days for export as described in Section 7, after which they may be deleted or de-identified except where retention is required by law.

A business is responsible for notifying its own customers of upcoming appointments that may be affected by account closure; DetailSlate is not responsible for completing, rescheduling, or refunding a booking on behalf of a business that has closed its account.

Sections concerning payments, data responsibilities, intellectual property, disclaimers, limitations of liability, and dispute terms survive termination where applicable.

14. Intellectual property

DetailSlate L.L.C. owns or licenses DetailSlate and its software, design, names, logos, and content. We give you a limited, non-exclusive, non-transferable right to use the Service while your account is authorized and complies with these Terms.

You grant DetailSlate the limited rights needed to host, process, display, transmit, back up, and secure the content and data you submit so we can operate the Service.

15. Updates

We may update these Terms as the Service, law, or business changes. We will provide notice of material changes through the Service or another reasonable channel. Continued use after the effective date means you accept the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law principles, and DetailSlate L.L.C. is organized under the laws of that state.

Agreement to arbitrate. Except for disputes that qualify for small-claims court (see below) or claims for injunctive relief to protect intellectual property or confidential information, you and DetailSlate agree that any dispute arising out of or relating to these Terms or the Service will be resolved through binding, individual arbitration rather than in court, except as set out below.

Informal resolution first. Before starting an arbitration, you agree to first contact DetailSlate at legal@detailslate.com and describe the dispute, and both parties agree to attempt to resolve it informally for at least 30 days.

Class action waiver. You and DetailSlate agree that any arbitration or permitted court proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. If this class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court rather than arbitration, and the rest of this section remains in effect.

Small-claims carve-out. Either party may instead bring an individual claim in small-claims court in the county where you reside or where DetailSlate is located, if the claim qualifies for that court's jurisdiction.

Venue for any court proceeding not subject to arbitration (such as a small-claims claim, or a claim excluded from arbitration above) will be the state or federal courts located in Indiana, and you consent to personal jurisdiction there.

17. Privacy, legal, and general contact

DetailSlate L.L.C. is the company responsible for these Terms. Formal legal and privacy requests should be sent to legal@detailslate.com. We aim to respond to privacy-related requests within 30 days of receipt (or sooner if required by applicable law). If we deny a request, we will explain why and, where applicable law provides an appeal right, tell you how to appeal that decision; appeals will be reviewed by someone who was not involved in the original decision, and we will respond to an appeal within 45 days.

General support questions can still go to support@detailslate.com.

18. General provisions

Entire agreement. These Terms, together with the Privacy Policy and any other policy referenced in them, are the entire agreement between you and DetailSlate regarding the Service and supersede any earlier agreements on that subject.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision will be interpreted to reflect its original intent as closely as permitted by law.

No waiver. DetailSlate's failure to enforce a provision of these Terms is not a waiver of its right to do so later.

Assignment. You may not assign or transfer these Terms or your account without DetailSlate's consent. DetailSlate may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force majeure. DetailSlate is not liable for delay or failure to perform caused by events beyond its reasonable control, including outages of third-party providers (such as Stripe, Clerk, Resend, Twilio, Google Calendar, or hosting infrastructure), natural disasters, or other circumstances outside our control.

Notices. DetailSlate may provide notices required under these Terms through the Service, to the email address on your account, or by posting on our website. You may send formal notices to DetailSlate at legal@detailslate.com.